OEM Contract Services
OEM Contract Services
Every manufacturer’s product support differs from its competitors, and sometimes from product to product, or region to region. As support options fluctuate in step with OEMs’ evolving product portfolios, customers may be left to fend for themselves or forced to upgrade sooner than planned for lack of available parts and service.
Boston Semi Equipment (BSE) recognizes that, no matter what manufacturers are able or willing to deliver, your company needs long-term solutions for support. Engaging BSE to provide ongoing service contracts and other supplemental solutions insulates your business from declining support commitments and product replacement cycles.
We will work independently or with your preferred providers to assume and extend the servicing of products and systems, doing whatever is needed to maintain or add value to your investments in technology. We will assume, or design and tailor, the support services you need or currently use, including:
Repair Services
Board Repair
BSE offers repair services for circuit boards and power supplies at our ISO certified repair facilities in Thailand and Philippines. Specializing in board repair for legacy ATE equipment…
Board Repair
Boston Semi Equipment offers repair services for circuit boards and power supplies at our ISO certified repair facilities in Thailand and Philippines. Specializing in the repair of boards in legacy ATE equipment, BSE offers an economical means of keeping those systems up and running. Services are on an as-needed basis, as well as through board repair contracts. This service features:
- ISO Certified facility
- IPC-trained engineers and technicians
- Global distribution and RMQA process
- Full admin and logistics staff
- Order fulfillment: direct ordering and vendor payments
- Direct customer invoicing and collections from customers
- Climate-controlled test floor for all test stations
- Spares stocking center (conditioned)
System Repair
BSE product support agreements include the repair of parts critical to maintaining reliability and up-time in your operation. Our global centers of excellence in Thailand and Philippines…
System Repair
Boston Semi Equipment (BSE) product support agreements include the repair of parts critical to maintaining reliability and up-time in your operation. Our global centers of excellence in Thailand and Philippines minimize the delays and disruptions typically associated with the repair or replacement of faulty boards and other components.
BSE service contracts can enable the replacement of faulty parts without customers having to ship and wait for boards to be repaired. Our engineering team has extensive experience with all aspects of repairing parts. Each repaired unit in our inventory of replacement parts is tested to a full suite of diagnostics to ensure that it conforms and functions to the specifications published by the OEM and is warrantied to ensure full customer satisfaction.
Training
BSE delivers high-caliber training on a variety of industry-leading platforms. Classes are offered at BSE regional learning centers and can be facilitated onsite at customer locations around the world…
Training
Boston Semi Equipment (BSE) provides focused, high-caliber training on all BSE’s industry-leading platforms. Classes are held at BSE factories as well as onsite at customer locations and kept small to ensure each student receives dedicated attention and sufficient hands-on experience.
We provide a series of courses that focus on system operation and maintenance. Courses can also be customized to meet customers’ individual needs.
BSE’s highly experienced instructors have typically been trained and certified by OEMs directly. Course manuals and other training materials are provided.
Contact Us your local office for detailed information on upcoming classes or for a customized training
Parts Replacement
BSE regional logistics centers maintain a vast inventory of available parts. To minimize the disruption times associated with replacing faulty parts, BSE customers can login to eMV…
Parts Replacement
Boston Semi Equipment’s (BSE) regional logistics centers maintain a vast inventory of available parts that have undergone and passed our comprehensive test and inspection process. To minimize the disruption times associated with replacing faulty parts, BSE customers can login to eMV, our fully automated online service portal to order, return and exchange parts or request system support.
BSE subjects each unit in our inventory of spare and replacement parts to a full suite of diagnostics to ensure that parts conform and function to the specifications published by the OEM. Parts covered by BSE service contracts can be delivered or shipped upon request, without waiting for faulty parts to be shipped, repaired and returned. To learn more or register for our eMV customer portal click here.
The BSE product support service portfolio also includes Field Service, Relocation, Repair, Calibration and Training.
Field Service
BSE’s innovative field service solutions minimize disruption of your critical operations. We provide responsive, world-class service on both current and legacy systems approaching “end of life”…
Field Service
Boston Semi Equipment (BSE) delivers innovative field service solutions that minimize and preempt disruption of your critical operations. We provide responsive, world-class service on both current and legacy systems approaching “end of life,” working with OEMs to seamlessly transition service and support.
We will work with you to define field service offerings tailored to meet your needs. Field service capabilities include providing support for equipment relocation, system audits, onsite upgrades, preventive maintenance and ongoing technical and remedial support as issues arise or escalate.
With regional presence in the US, Europe and throughout Asia’s high-volume manufacturing areas, BSE offers flexible service contracts with options including 24/7 support and dedicated professionals onsite. Proficient on multiple product platforms, our highly experienced engineers provide proactive product service, quick problem resolution and value-added consulting to maximize system efficiency.
The BSE product support service portfolio includes, Relocation, Repair, Parts Replacement, Calibration and Training.
Calibration
BSE performs calibration services for customers worldwide, through our ISO 17025-certified facility in Malaysia and expertise in capital equipment support to ensure top performance…
Calibration
Boston Semi Equipment (BSE) performs calibration services for customers worldwide, leveraging our ISO 17025-certified facilities in Malaysia and expertise in capital equipment support. We will track and alert you to changing calibration requirements and ensure system performance to OEM specifications.
The equipment deployed in our laboratories is constantly maintained and operated to NIST-traceable standards. BSE also provides supply chain management solutions for controlling calibration cycles and ensuring equipment remains within calibration.
The BSE product support service portfolio includes Field Service, Relocation, Repair, Parts Replacement, Asset Recovery and Training.
Application Centers
BSE’s regional engineering centers support application development, host training and provide customers with access to test equipment and collaboration on value-added services…
Application Centers
Boston Semi Equipment (BSE) maintains engineering resources in our regional facilities to support application development, conduct training and provide customers with access to test equipment. The experienced applications engineers worldwide provide custom deliverables and collaborate with customers’ own engineering teams on a diverse range of value-added services, including writing and optimizing application programs, hardware design, custom software development and training.
Leverage our regional resources to realize enhanced proficiency, productivity gains and problem resolution.
Relocation Management
BSE offers relocation services to help customers meet and optimize the logistical challenges associated with relocation to minimize cost and production delays…
Relocation Management
Nobody likes moving, especially when it means having assets out of commission and at risk. Boston Semi Equipment (BSE) helps companies meet and optimize the logistical challenges associated with relocation to minimize cost and production delays.
BSE’s Logistics expertise includes the dismantling, transportation, reinstallation and calibration of highly sensitive production systems. We have helped users of semiconductor test systems relocate engineering operations to new buildings, cities and even countries.
Our logistics experts will perform or assist with the design and detailed planning of new or expanded facilities, and with actual deployment or relocation. We will also address the long-term logistics of maintaining inventories, Spare Parts and Replacement.
The BSE product support service portfolio also includes Field Service, Repair and Training.
Sustaining Engineering
Hardware & Software Design
BSE designs hardware and software to add capabilities and extend value of customer assets. Our engineering team can modify existing code, develop new code, and new programs and applications…
Hardware & Software Design
As customers’ requirements change, Boston Semi Equipment (BSE) designs hardware and software to add capabilities and extend value. Our engineering team can modify existing code or develop new code and enhance operating systems, design new programs and applications.
BSE uses our intellectual property to customize and update mature products as performance needs evolve. Initiatives range in complexity from the simple redesign of specific functions on a module to migrating entire systems to new technology platforms. We can also assist with the design and development of new products from the ground up.
Our comprehensive engineering capabilities also include System Engineering and Obsolescence avoidance.
Legacy Support
As elements of legacy systems cease functioning or become difficult to support, BSE helps defer obsolescence by innovating plug and play functional replacements to extend or enhance performance…
Legacy Support
As elements of legacy systems cease functioning or become difficult to support, the Boston Semi Equipment (BSE) engineering team overcomes or helps defer obsolescence by innovating plug and play functional replacements to extend or enhance performance.
Our legacy support services analyze and recreate the initial designs of components, modules and complete systems. We can then creatively engineer solutions that perform to the desired specifications to avoid obsolescence while achieving the same or better results.
BSE’s comprehensive engineering capabilities also include Hardware and Software Design and System Engineering.
Manufacturing Services
Product Refurbishment
BSE can restore existing systems to original factory condition, carefully following the OEM’s original design. We recondition products to exactly match those when shipped new…
Product Refurbishment
Boston Semi Equipment’s (BSE) global manufacturing team can restore existing systems to original factory condition, carefully following the OEM’s original design. We recondition products to exactly match those when shipped new, including testing to the OEM’s full specifications and potentially remanufacturing out-of-production components when needed.
Fully refurbished systems can be covered under warranty by BSE.
BSE’s other contract manufacturing services include Systems Integration and Product Assembly and Test.
Product Assembly & Test
Companies limited to local manufacturing facilities can realize vast efficiency gains and move operations closer to their customers by engaging BSE to assemble and test their products…
Product Assembly & Test
Companies limited to local manufacturing facilities can realize vast efficiency gains and move operations closer to their customers by engaging Boston Semi Equipment (BSE) to assemble and test their products in remote regions. Working with us helps minimize production costs while enabling delivery of competitively priced products in both new and existing markets.
With premier facilities in strategic locations, BSE’s Product Assembly and Test team ensures quality and compliance with local and industry standards worldwide. We can assume or help optimize the assembly and testing of mature products, freeing customers to focus internal resources on developing new ones. We can also assist with the development of new test regimens.
BSE’s other contract manufacturing services include System Integration, Product Refurbishment and Calibration.