Service Offerings

Service Offerings

Every manufacturer’s product support differs from its competitors, and sometimes from product to product, or region to region. As support options fluctuate in step with OEMs’ evolving product portfolios, customers may be left to fend for themselves or forced to upgrade sooner than planned for lack of available parts and service.

Boston Semi Equipment (BSE) recognizes that, no matter what manufacturers are able or willing to deliver, your company needs long-term solutions for support. Engaging BSE to provide ongoing service contracts and other supplemental solutions insulates your business from declining support commitments and product replacement cycles.

We will work independently or with your preferred providers to assume and extend the servicing of products and systems, doing whatever is needed to maintain or add value to your investments in technology. We will assume, or design and tailor, the support services you need or currently use, including:

Test Handler Automation Services

Installation

Boston Semi Equipment (BSE) provides factory trained experts to complete installation and set-up on all BSE’s industry-leading platforms…

Warranty

BSE provides a factory warranty on all of its industry-leading gravity and pick & place platforms.    The warranty starts at the completion of the system installation…

Training

BSE provides focused, high-caliber training on all BSE’s industry-leading platforms. Classes are held at BSE factories as well as onsite at customer locations and kept small…

Parts Replacement

BSE regional logistics centers maintain a vast inventory of available parts. To minimize the disruption times associated with replacing faulty parts, BSE customers can login to eMV

ATE Board and System Repair Services

Board Repair

BSE offers repair services for circuit boards and power supplies at our ISO certified repair facilities in Thailand and Philippines. Specializing in board repair for legacy ATE equipment…

System Repair

BSE’s product support agreements include the repair of parts critical to maintaining reliability and up-time in your operation. Our global centers of excellence in Thailand and Philippines…

Training

BSE delivers high-caliber training on a variety of industry-leading platforms. Classes are offered at BSE regional learning centers and can be facilitated onsite at customer locations around the world…

Parts Replacement

BSE regional logistics centers maintain a vast inventory of available parts. To minimize the disruption times associated with replacing faulty parts, BSE customers can login to eMV

Field Service

BSE’s innovative field service solutions minimize disruption of your critical operations. We provide responsive, world-class service on both current and legacy systems approaching “end of life…”

Calibration

BSE performs calibration services for customers worldwide, through our ISO 17025-certified facility in Malaysia and expertise in capital equipment support to ensure top performance…

Application Centers

BSE’s regional engineering centers support application development, host training and provide customers with access to test equipment and collaboration on value-added services…

Relocation Management

BSE offers relocation services to help customers meet and optimize the logistical challenges associated with relocation to minimize cost and production delays…

Sustaining Engineering

Hardware & Software Design

BSE designs hardware and software to add capabilities and extend value of customer assets. Our engineering team can modify existing code, develop new code, and new programs and applications…

Legacy Support

As elements of legacy systems cease functioning or become difficult to support, BSE helps defer obsolescence by innovating plug and play functional replacements to extend or enhance performance……

Manufacturing Services

Product Refurbishment

BSE can restore existing systems to original factory condition, carefully following the OEM’s original design. We recondition products to exactly match those when shipped new…

Product Assembly & Test

Companies limited to local manufacturing facilities can realize vast efficiency gains and move operations closer to their customers by engaging BSE to assemble and test their products…

Ready To Start
A Conversation?