Handler Services
Handler Services
Every manufacturer’s product support differs from its competitors, and sometimes from product to product, or region to region. As support options fluctuate in step with OEMs’ evolving product portfolios, customers may be left to fend for themselves or forced to upgrade sooner than planned for lack of available parts and service.
Boston Semi Equipment (BSE) recognizes that, no matter what manufacturers are able or willing to deliver, your company needs long-term solutions for support. Engaging BSE to provide ongoing service contracts and other supplemental solutions insulates your business from declining support commitments and product replacement cycles.
We will work independently or with your preferred providers to assume and extend the servicing of products and systems, doing whatever is needed to maintain or add value to your investments in technology. We will assume, or design and tailor, the support services you need or currently use, including:
Automation Services
Installation
BSE provides factory trained experts to complete installation and set-up on all BSE’s industry-leading platforms. Whenever possible BSE utilizes local Field Service team…
Installation
Boston Semi Equipment (BSE) provides factory trained experts to complete installation and set-up on all BSE’s industry-leading platforms. Whenever possible BSE utilizes local Field Service team to provide Installation and training as required to optimize system utilization.
Contact your local office for detailed information on local service support
Warranty
BSE provides a factory warranty on all of its industry-leading gravity and pick & place platforms. The warranty starts at the completion of the system Installation…
Warranty
BSE provides a factory warranty on all of its industry-leading gravity and pick & place platforms. The warranty starts at the completion of the system Installation.
BSE also offers extended warranties are available for all of our handler products including parts and labor. Ask you sales representative for more information.
Training
BSE provides focused, high-caliber training on all BSE’s industry-leading platforms. Classes are held at BSE factories as well as onsite at customer locations and kept small…
Training
Boston Semi Equipment (BSE) provides focused, high-caliber training on all BSE’s industry-leading platforms. Classes are held at BSE factories as well as onsite at customer locations and kept small to ensure each student receives dedicated attention and sufficient hands-on experience.
We provide a series of courses that focus on system operation and maintenance. Courses can also be customized to meet customers’ individual needs.
BSE’s highly experienced instructors have typically been trained and certified by OEMs directly. Course manuals and other training materials are provided.
Contact Us your local office for detailed information on upcoming classes or for a customized training
Parts Replacement
BSE regional logistics centers maintain a vast inventory of available parts. To minimize the disruption times associated with replacing faulty parts, BSE customers can login to eMV…
Parts Replacement
Boston Semi Equipment’s (BSE) regional logistics centers maintain a vast inventory of available parts that have undergone and passed our comprehensive test and inspection process. To minimize the disruption times associated with replacing faulty parts, BSE customers can login to eMV, our fully automated online service portal to order, return and exchange parts or request system support.
BSE subjects each unit in our inventory of spare and replacement parts to a full suite of diagnostics to ensure that parts conform and function to the specifications published by the OEM. Parts covered by BSE service contracts can be delivered or shipped upon request, without waiting for faulty parts to be shipped, repaired and returned. To learn more or register for our eMV customer portal click here.
The BSE product support service portfolio also includes Field Service, Relocation, Repair, Calibration and Training.